Sênior enterprise customer experience representative – Brasil e remoto
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Especialista/ Analista/ Consultor
Graduação
Atividades
- Lead and deliver a training program that supports company connect & scale strategy
- Ensure successful onboarding of Enterprise customers from both a hardware and software perspective and any other operational integration needs that may arise
- Support sales functions as a technical expert/consultant for the solutions
- Provide fast & efficient customer Tier 3 service to business partners, resellers, and enterprise customers
- Develop and manage relationship with resellers and enterprise accounts, being accountable for their updates and technical requests to improve their experience and retention
- Assist internal individuals to understand the more technical aspects of Trimble Ag solutions on how they solve specific customer problems
- Work closely with various product and engineering teams for technical support escalations and product issues resolution
- Provide VOC to product teams and business leaders as well as write technical requirements for additional features and or enhancements for enterprise accounts
- Collaborate with colleagues to exchange information to refine and support sale strategies
- Be current on competitor product offerings (features, benefits, and customer interest in these products), report information internally together with recommendations as required
- Build and update training materials and how-to user guides
- Actively bring insights for improvements on the Customer Success strategies
- Ability to provide professional communication with peers, manager, and upper management
- Ability to solve problems using a creative and logical mindset
- Ability to operate successfully within a matrix/multifunctional business organization
- Identify opportunities for cross-sell and up-sell
- Support the annual licencing renewal programme for Enterprise customers
Requisitos
- Associates or bachelors degree in Agriculture, Ag Engineering, Ag Business, or GIS (industry-related field experience can supplement these education requirements)
- Possesses strong communication skills, both verbal and written
- Proficient in presenting and public speaking, including technical training and demonstrations
- Minimum of five years experience in technical customer service/support and or technical training
- Ability to collaborate with team members both in-person and virtually with enthusiasm
- Must be a team player, be able to leverage resources through sound organizational skills and teamwork
- Demonstrated technical capability with a strong competency with Ag field and office software
- Possess strong problem-solving skills
- Experience working with large agribusiness enterprises in the past, preferentially, providing technical solutions
- Fluent in Portuguese, Spanish and English
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