Laboratory customer service coordinator – Mogi Mirim/SP

Responsabilidades

• Drive Service Excellence: Coordinate the timely, accurate reception and preparation of laboratory samples, dynamically adapting resources to manage emergencies and align with shifting business priorities.
• Optimize Inventory & Logistics: Oversee the complete lifecycle of consumables within LIMS (reception, invoice flow, traceability, and physical inventories) while ensuring strict adherence to FIFO policies and aseptic transfer protocols to prevent cross-contamination.
• Equipment Maintenance & KPIs: Ensure the execution of preventative maintenance plans for all laboratory equipment and track operational KPIs to build continuous improvement strategies.
• Strategic Budgeting: Construct the yearly laboratory budget in alignment with the MGS Latam Regional Laboratory Manager, providing proactive visibility into all operational costs.
• Systems Reference (SAP Key User): Serve as the main point of contact for SAP topics, managing purchase orders (POs), third-party contractor contracts, and the reclassification of incorrect charges across cost centers.
• Financial Control: Periodically verify and approve LIMS charges and gross-ups in partnership with the S&F (Sales & Finance) team, and lead routine meetings to present spending reviews.
• Talent Development: Manage personnel administration—including scheduling, holidays, and recruitment—while leading regular performance reviews, career planning, and technical empowerment for direct reports.
• Safety Culture: Rigorously enforce and champion the importance of respecting Quality, Health, Safety, and Environmental (HSE) requirements across the laboratory and the broader site.
• CAPA & Deviation Management: Support corrective and preventative action (CAPA) programs, managing non-conformances, derogations, and customer complaints related to reliability.
• Audits & Reviews: Participate in internal technical audits and support the MGS Laboratory Client Value Manager in preparing for and representing the unit during management reviews.

Requisitos

• Graduated from a Higher Education course (Ideally in Food Science, Food Engineering, Chemistry, among others).
• 5+ years of experience in similar positions, including developing, deploying, or operating customer/customer-focused services for a service function or business.
• Previous experience leading a team of direct reports.
• Preferrable to have experience managing laboratory customer services for all aspects of service delivery.
• Advanced English required, will be tested during the process.

Benefícios

• Competitive compensation.
• Co-pay medical and dental plan.
• Life insurance.
• Private pension plan.
• Meal allowance or on-site cafeteria.
• Pharmacy benefit with subsidy for prescribed medications.
• Birthday off.
• Pet leave.
• Wellness benefits.
• Engaging and collaborative work environment.

Marcado como: Atendimento ao Cliente, Auditoria, Controle de Qualidade, Gestão de Estoque, Gestão Orçamentária, HSE, Laboratório