Customer success manager – Indaiatuba/SP

Responsabilidades

• Lead the Customer Success strategy across Latin America, aligning initiatives with organizational and business priorities.
• Develop and implement programs that drive customer adoption, engagement, retention, and loyalty through the dealer network.
• Lead and develop Customer Success teams through coaching, talent development, and a culture of continuous improvement.
• Collaborate closely with dealers to deliver a consistent and high-value customer experience across the customer lifecycle.
• Build strategic relationships with customers across different agricultural segments.
• Transform customer feedback and insights into actionable improvements to processes, services, and solutions.
• Drive utilization and value realization of a empresa technologies and solutions.
• Partner with Sales, Marketing, Precision Agriculture, Customer Support, Product Management, and other business functions to achieve common objectives.
• Monitor Customer Success performance metrics and identify opportunities to improve engagement, retention, customer satisfaction, and business outcomes.
• Lead initiatives related to customer relationship management processes and CRM evolution.
• Ensure compliance with corporate policies, internal procedures, and applicable regulatory requirements.

Requisitos

• QUALIFICAÇÕES MÍNIMAS
  • 5+ years of experience in Customer Success, Customer Support, Commercial Operations, Customer Relationship Management, or related areas.
  • Proven experience leading, coaching, and developing teams.
  • Experience managing relationships with customers, dealers, and key stakeholders.
  • Strong communication, influencing, and cross-functional collaboration skills.
  • Strategic mindset with the ability to translate strategy into execution.
  • Ability to lead multicultural teams in a regional environment.
  • Fluent English.
  • Bachelor’s degree in Business Administration, Engineering, Agronomy, Marketing, or a related field.
  • Ability to work from Indaiatuba, SP.
• QUALIFICAÇÕES PREFERENCIAIS
  • Intermediate or advanced Spanish proficiency.
  • Experience leading regional or multinational teams.
  • Experience with Customer Success frameworks focused on customer adoption, retention, and loyalty.
  • Knowledge of digital technologies, connectivity solutions, precision agriculture, and agribusiness.
  • Experience managing Customer Success KPIs and customer value realization metrics.
  • Experience in digital transformation or technology commercialization environments.
  • Understanding of dealer network operations and development.

Benefícios

• Variable compensation.
• Health Insurance.
• Dental Plan.
• Life Insurance.
• Private Pension Plan.
• Vision Care Benefit.
• Vaccination reimbursement.
• Corporate University.
• TotalPass.
• Depending on the location, on-site cafeteria, meal voucher, or food allowance.
• Pharmacy assistance.

Marcado como: Agricultura de Precisão, Agronegócio, CRM, Customer Experience, Customer Success, Gestão de Equipe