Clinical technical specialist – Barueri/SP

Responsibilities

• Support clinical customers and ensure the requirements of their service plans are achieved
• Perform technical support as part of the clinical expert center when not in the field assisting customers.
• Provide support internally for local field service engineers while they assist clinical customers, including clinical installations
• Provide support to clinical sites that have been escalated internally to quickly resolve the issue
• Ensure customer compliance regulations are followed
• Deliver system-level training at customer sites
• Maintain sound knowledge regarding the technology and customers’ application demands
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

• Education
  • Minimum Bachelor’s degree in Analytical Chemistry, Biology, Physics, Engineering or related field of study. Will also consider applicants with equivalent experience, training, and education.
• Experience
  • Minimum of 3+ years work experience specializing in mass spectrometry, preferably as a service engineer or within a clinical laboratory setting
  • LC experience preferred but not required
  • Strong technical support, maintenance, calibration and troubleshooting experience with LC/MS instrumentation
  • Previous experience using LC or MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferred
  • Valid Driver’s License in good standing is mandatory
  • Ability to perform effective system level troubleshooting
  • Overnight travel as required, including international travel for training

Marcado como: Espectrometria, Laboratório