Customer services manager – São Paulo/SP

RESPONSIBILITIES

• Track sales orders, reconciling inventory with sales
• Create and manage sales contracts, ensuring compliance with international standards and those specific to the headquarters in China
• Develop processes to improve the sales database, organize and analyze forecasts and sales orders
• Manage and analyze product pricing to support commercial decisions
• Support tax analysis and price adjustments, collaborating with the tax department
• Optimize customer order tracking (POs), ensuring the resolution of product incidents
• Implement Reverse Logistics operations and a customer support call center

REQUIREMENTS

• Education: Administration, Foreign Trade, or related areas.
• Postgraduate degree or MBA in Agribusiness (desirable)
• Strong experience: in similar positions, with strong experience in customer service and management of commercial processes in agribusiness.
• Knowledge: of agribusiness risk management and financial tools
• Language: Advanced English (required)
• Workplace: São Paulo – SP

Marcado como: Gestão de Equipe, Relacionamento com Cliente