Field application specialist – São Paulo/SP

Efetivo (CLT)

Responsabilidades

Delivering technical and application support to customers across the region by phone, email, remote channels, and on-site visits.
Conducting instrument installations and providing engaging product and application training, both on-site and remotely.
Troubleshooting instrument performance and technical issues in collaboration with engineering and service teams.
Resolving application, assay, and kit performance issues and partnering with global support teams on complex cases.
Advising commercial and tender teams on product selection, applications, and technical requirements.
Building trusted customer relationships by providing clear scientific guidance and a high-quality support experience.

QUALIFICAÇÕES MÍNIMAS
- Bachelor’s degree in Biology, Biotechnology, Biomedicine, Pharmacy, or a related discipline, plus a master’s degree in Biological Sciences or a related field.
- At least 2 years of hands-on laboratory experience in a clinical or research environment; relevant master’s research experience can contribute toward this requirement.
- At least 2 years of experience in the life sciences or biotechnology industry.
- Strong theoretical and practical knowledge of cellular and molecular biology, particularly next-generation sequencing (NGS), nucleic acid extraction, conventional PCR, quantitative PCR (qPCR), and genomics.
- Fluent written and spoken English, combined with at least intermediate written and spoken Spanish.
- Willingness and ability to travel frequently, up to 50%, with a valid driver’s license (CNH).
QUALIFICAÇÕES PREFERENCIAIS
- Experience using Salesforce or another CRM platform is an advantage.