Life sciences program manager – home office

Responsabilidades

• AI and agentic delivery are embedded in how you work: actively leverage AI tooling and agentic workflows to optimize how program teams deliver, reducing manual overhead, accelerating insight, and modeling the productivity gains Life Sciences customers are investing in a empresa to achieve.
• Create the program strategy, management approach, governance, and guide the customer at the executive and program level to align on objectives, outcomes, and KPIs.
• Act as the executive-facing delivery contact for the engagement and be responsible for communications with the client and within a empresa up to the CxO level regarding expectations, performance, governance, and issue escalation and resolution, earning trust through consistently accurate forecasting, honest risk communication, and follow-through.
• Effectively lead, inspire, and uplift a empresa Professional Services team members, coaching them to perform at a higher level while contributing to the internal processes, artifacts, and methodologies that raise the floor for service delivery across the most strategic Life Sciences accounts.
• Be accountable for overseeing end-to-end service delivery and meeting every contractual commitment, with bid-versus-delivered margin as financial accountability.
• Drive the transformational changes, especially around AI and agentic capabilities, needed to achieve customers’ objectives, informed by deep Life Sciences industry and product expertise, aligning IT strategy, governance, processes, and stakeholder decisions to ensure adoption and consumption directly deliver measurable customer impact.
• Anticipate, mitigate, and manage risk to a empresa and the customer, taking decisive program action to address risk profiles and raising signals with a recommended path, not just a problem statement.
• Proactively build and expand business relationships which enable a empresa to support, transform and win business that delivers mutual value, working hand in hand with Sales, Success, Technology and Product, and Support to drive customer adoption initiatives and maintain alignment.

Requisitos

• QUALIFICAÇÕES MÍNIMAS
  • Bachelor’s degree required.
  • Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context, with measurable impact on delivery efficiency or customer outcomes.
  • 12+ years of professional services or consulting delivery experience, with direct accountability for program execution across financials, risk, scope, and customer outcomes.
  • Demonstrated track record leading large, complex programs ($10M+) with measurable outcomes.
  • 5+ years of direct Life Sciences industry experience (pharma, biotech, medtech, or related sectors) sufficient to engage credibly at the executive level on commercial, regulatory, and operational priorities.
  • 5+ years leading large, cross-functional delivery teams across multiple geographies and workstreams, including third-party system integrators, without positional authority.
  • Direct experience managing program financials at the engagement level, including forecasting, revenue control, earned value analysis, and delivered-versus-bid margin.
  • End-to-end knowledge of system development, implementation, and operational readiness within Life Sciences environments, including familiarity with regulated industry requirements.
  • Proven ability to lead steering committee and executive-level customer relationships, including difficult data-driven conversations around budget, resources, timelines, and outcomes.
  • Outstanding executive presence and communication skills, verbal and written, with the ability to tailor messaging across technical, commercial, and regulatory audiences.
  • Must be able to operate as a fully billable IC.
  • Availability for travel approximately 25%, with variation based on customer need.
• QUALIFICAÇÕES PREFERENCIAIS
  • Hands-on experience delivering Agentforce or equivalent AI platform implementations at the enterprise level, with the ability to credibly advise Life Sciences customers on agentic transformation.
  • Deep knowledge of Life Sciences commercial operations: field engagement, HCP engagement, territory management, sampling, MSL workflows, compliance controls, and data-driven customer insights.
  • Experience with Life Sciences Cloud or equivalent CRM platforms purpose-built for pharma and biotech.
  • PMP, PgMP, or SAFe certification, or equivalent demonstrated program management discipline applied at scale.
  • Salesforce platform certifications (Admin, Sales Cloud, Service Cloud, Life Sciences Cloud); certifications are a requirement of the role and available through the global education reimbursement program.
  • Experience operating in outcomes-based or fixed-fee delivery models where margin is set at the proposal and protected through execution discipline.
  • Demonstrated ability to negotiate and resolve conflict in a delivery context, including change order negotiation, scope dispute resolution, and steering committee decision-forcing.

Benefícios

• Trabalho remoto.
• Programa global de reembolso educacional.

Marcado como: Biociências, CRM, Customer Success, Gestão de Contas, Gestão de Projetos, Indústria Farmacêutica, Inteligencia Artificial